Return and Refund Policy
The Company has a Return and Refund Policy (“R&R Policy”) which is applicable to the sale of Products through the Mobile Apps/Website Chenla Mall.
The Vendor has been provided a copy of the R&R Policy or has been given access to the R&R Policy and the Vendor hereby confirms that the terms of the R&R Policy are acceptable to the Vendor.
The Company shall prominently display the R&R Policy on the Mobile Apps/Website Chenla Mall so that the Customers are aware of the R&R Policy.
If a Customer is entitled to a return or refund for any Product in accordance with the R&R Policy, the Company shall make such return or refund solely on behalf of the Vendor as per the R&R Policy and adjust the amount so paid to such Customer from any amounts payable by the Company to the Vendor. The Vendor hereby agrees that such adjustments can be made from the amounts payable by the Company to the Vendor up to a period of 3 (three) months from the date of delivery of Products to the Customer.
HOW TO DO A RETURN
- Fill the return from online or use the return slip
- Pack items
- Email Notification
For your convenience, we offer different return options for you to choose from:
1-A full refund as store credits.
2-Replacement for a wrong or defective product sent.
Aryak Store is a marketplace and we work closely with many of our partners. As they may have terms that are not within Aryak Store’s control, our partners have the right to refuse exchanges, returns, and refunds based on the terms stated on the product page.
Incorrect Or Defective Items
Sorry! We want to do the best we can but there are times that mistakes are made. Got something else or the item is defective? Drop us an email or call with the following details:
- Your order number
- How we messed up (eg. incorrect/defective item)
- The SKU code found on the product tag or product packaging
- Pictures or videos, whichever applicable.
Our Refund Process
We know it’s important to process your refund and we wish to do it as quickly as possible. Once we have received and inspected your returned product, you can expect to receive your refund within 5-10 business days. We’ll get in touch with you via email or phone once we’ve received your return and the refund has been processed. Items that are returned must be in good condition and in original packaging.